Frequently Asked Questions

Do I have to wear a mask?

Yes. We are required to follow State of Illinois coronavirus regulations. For safety, staff and clients are required to wear a face covering--even during massage sessions when it is impossible to practice social distancing (6 feet apart). If you are uncomfortable wearing a mask, or simply refuse to, you will not be allowed to enter the premises.

What is Zero Gravity Chair Massage?

Our massage chair contains internal electronic motors and gears designed to massage the entire body. Most robotic massage chairs have some form of controller to vary the type, location, or intensity of massage. Massage chairs are designed to mimic the hand motions of a massage therapist. They use a combination of massage rollers and airbags to massage different areas of the body.​ Zero-gravity position elevates the legs so they are even with or slightly above the heart. The purported benefits of a zero-gravity massage chair include deep relaxation, better circulation, and muscle tension relief.

Are your chairs like the vending massage chairs at the mall?

Not at all. These aren't your run-of-the-mill massage chairs. Our Zero Gravity Massage Chairs provide modern massage technology for almost the entire body including your neck, back, shoulders, arms, hands, glutes, calves, and feet (no scalp or face massage). This is achieved by applying varying degrees of compression, percussion, heat, and a gentle stretch for the upper body.  At the same time, the lower body is massaged by air pressure, calf kneading, and foot rollers. Zero-gravity position provides a weightless sensation allowing your body to relax deeply, ease muscle tension, and improve circulation...all while receiving a full-body massage.

How do I schedule an appointment?

Individual & couples chair massage appointments may be scheduled online. There are no walk-ins. 24 hours' notice is required for scheduling. Contact Masha to reserve sessions for Groups of 3 or more. A 50% Deposit is required for Groups. Please read the Restrictions, Procedure, and Cancellation Policy carefully before scheduling your appointment. 

How do I pay for my appointment?

You may pay for your appointment online when you schedule or use Cash App ($RefreshRechargeRelax) for contactless payments. Cash, local checks, and cards are also accepted.

When should I arrive for my scheduled appointment?  

Due to coronavirus restrictions, please DO NOT arrive more than 15 minutes before your scheduled appointment time. If you are more than 10 minutes late, your chair massage will be cancelled, and you will still be responsible for full payment of your service. You are required to wear a face covering. Hand sanitizer is available for use at the front desk and throughout our space.

What if I have to cancel my appointment?

By requesting an appointment, you are agreeing to the Cancellation Policy. 

Where will my massage session take place?
Your session will take place in a comfortable, quiet room in our Belleville, Illinois office.

Must I be undressed?
With Zero Gravity Chair Massage, you MUST remain fully clothed. Be sure socks and clothes are not wet or sweaty. Remove all jewelry.

What parts of my body will be massaged?

Our Zero Gravity Massage Chair provide modern massage technology for almost the entire body including your neck, shoulders, back, arms, hands, hips, glutes, calves, and feet (no scalp or face massage)

What will my Zero Gravity Chair Massage feel like?
In addition to basic massage movements like tapping, kneading, and rolling, our massage chairs use advanced massage algorithms to mimic the hands of a massage therapist. It precisely manages a wide range of massage speeds from fast to ultra-slow movements. Rapid acceleration and deceleration of motor speeds add variation to movements and patterns; deepening the human qualities of our chairs. Please be mindful that this chair massage is intense and may not be for those who do not enjoy heavy pressure

Why do you use surveillance cameras?

Surveillance cameras are utilized in the waiting area for our security and in the Zero Gravity Chair Massage rooms for your protection. Because you will be left alone anywhere from 10-30 minutes during your Zero Gravity Chair Massage, we need to be able to assist our clients if help is needed.  For this reason, you are not allowed to disrobe. 

What should I do during my Zero Gravity Chair Massage session?
Clients are encouraged to take off ALL their jewelry, kick off their shoes, recline back, and simply relax. The chair does all the work for you.

How will I feel after my massage session?
Most people feel very relaxed. Some experience freedom from long-term aches and pains developed from tension or repetitive activity. After an initial period of feeling slowed down, people often experience increased energy, heightened awareness, and greater productivity which can last for days. 

What are the benefits of massage?
Massage, in general, can help release chronic muscular tension and pain, improve circulation, increase joint flexibility, reduce mental and physical fatigue and stress, promote faster healing of injured muscular tissue, and  improve posture. Massage is also known to promote better sleep, improve concentration, reduce anxiety, and create an overall sense of well-being.


Are there any medical conditions that would make chair massage inadvisable?
Yes. There are 
contraindications that may prohibit some people from receiving chair massage. Please see our Restrictions

Are traditional hands-on massages still offered by a therapist?

No. Traditional Hands-On Massage is not available at this time. Please check back soon.

How do I schedule an appointment for a tattoo?

Please contact Craig for all questions regarding his tattoo services.

     2620 West Blvd., Suite A, Belleville, IL 62221     618.708.0067     info@RefreshRechargeRelax.Com

 Refresh. Recharge. Relax! does not assume any liability for any personal injury or illness.

We reserve the right to refuse service to anyone without explanation. 

Surveillance on premises.