Frequently Asked Questions

What are the benefits of massage?
Massage, in general, can help release chronic muscular tension and pain, improve circulation, increase joint flexibility, reduce mental and physical fatigue and stress, promote faster healing of injured muscular tissue, and  improve posture. Massage is also known to promote better sleep, improve concentration, reduce anxiety, and create an overall sense of well-being.

 

Are there any medical conditions that would make chair massage inadvisable?
Yes. There are 
contraindications that may prohibit some people from receiving chair massage. Please see our Restrictions

What are your hours?

We are available for chair massage by appointment only. We are closed on Sundays & Mondays, and we accept appointments Tuesday-Saturday from 10 am to 7 pm. This does not mean that we are in the office on those days at those times. If we don't have clients scheduled, we more than likely are not there.  We do not take walk-ins or same-day appointments.

How far in advance must I schedule my chair massage?

We ask that you give us at least 24 hours' notice when requesting your appointment. We do not take walk-ins or same-day appointments. 

How do I schedule my appointment?

Individual & couples chair massage appointments may be scheduled online. There are no walk-ins or same-day appointments. 24 hours' notice is required for scheduling. Please read the Restrictions, Procedure, and Cancellation Policy carefully before scheduling your appointment. 

What if I have to cancel my appointment?

By requesting an appointment, you are agreeing to the Cancellation Policy. 

Where are you located?

We are located in East Belleville, Illinois, off Carlyle Avenue, approximately 0.5 miles east of Belleville East High School and 6 miles south of Scott Airforce Base. Click HERE for directions from your location.

When should I arrive for my scheduled appointment?  

Due to coronavirus restrictions, please DO NOT arrive more than 15 minutes before your scheduled appointment time. If you are more than 10 minutes late, your chair massage will be cancelled, and you will still be responsible for full payment of your service. You are required to wear a face covering. Hand sanitizer is available for use at the front desk and throughout our space.

Do I have to wear a mask?

Yes. We are required to follow State of Illinois coronavirus regulations. For safety, staff and clients are required to wear a face covering--even during massage sessions when it is impossible to practice social distancing (6 feet apart). If you are uncomfortable wearing a mask, or simply refuse to, you will not be allowed to enter the premises.

How do I pay for my appointment?

While paying online (optional for existing clients when booking) is encouraged, you may also pay by cash, local check, or credit/debit card after your appointment. 

What is Zero Gravity Chair Massage?

Our massage chair contains internal electronic motors and gears designed to massage the entire body. Most robotic massage chairs have some form of controller to vary the type, location, or intensity of massage. Massage chairs are designed to mimic the hand motions of a massage therapist. They use a combination of massage rollers and airbags to massage different areas of the body.​ Zero-gravity position elevates the legs so they are even with or slightly above the heart. The purported benefits of a zero-gravity massage chair include deep relaxation, better circulation, and muscle tension relief.

Are your chairs like the vending massage chairs at the mall?

Not at all. These aren't your run-of-the-mill massage chairs. Our Zero Gravity Massage Chairs provide modern massage technology for almost the entire body including your neck, back, shoulders, arms, hands, glutes, calves, and feet (no scalp or face massage). This is achieved by applying varying degrees of compression, percussion, heat, and a gentle stretch for the upper body.  At the same time, the lower body is massaged by air pressure, calf kneading, and foot rollers. Zero-gravity position provides a weightless sensation allowing your body to relax deeply, ease muscle tension, and improve circulation...all while receiving a full-body massage.

How should I dress for my Zero Gravity Chair Massage?

Wear loose, comfortable, clean, dry clothing (clean dry socks required). Remove all jewelry.  Put long hair in in a high ponytail/bun to keep it off of your neck. 

 

What will my Zero Gravity Chair Massage feel like? 

In addition to basic massage movements like tapping, kneading, and rolling, our massage chairs use advanced massage algorithms to mimic the hands of a massage therapist. It precisely manages a wide range of massage speeds from fast to ultra-slow movements. Rapid acceleration and deceleration of motor speeds add variation to movements and patterns; deepening the human qualities of our chairs. Please be mindful that this chair massage is intense and may not be for those who do not enjoy heavy pressure.

Must I be undressed?
With Zero Gravity Chair Massage, you MUST remain fully clothed. Be sure socks and clothes are not wet or sweaty. Remove all jewelry.

What parts of my body will be massaged?

Our Zero Gravity Massage Chair provide modern massage technology for almost the entire body including your neck, shoulders, back, arms, hands, hips, glutes, calves, and feet (no scalp or face massage)

 

What should I do during my Zero Gravity Chair Massage session?
Clients are encouraged to take off ALL jewelry, kick off their shoes (clean dry socks are required), recline back, and try to relax. The chair does all the work for you. However, if you feel the need to adjust your body (stretch out, sink in deeper or sit up higher, move your arms up or down, etc.), please do so. Move your body so the chair fits each area the way you want it to feel.

How will I feel after my massage session?
Most people feel very relaxed. Some experience freedom from long-term aches and pains developed from tension or repetitive activity. After an initial period of feeling slowed down, people often experience increased energy, heightened awareness, and greater productivity which can last for days. 

 

Why do you use surveillance cameras?

Surveillance cameras are utilized in the waiting area for our security and in the Zero Gravity Chair Massage rooms for your protection. Because you will be left alone anywhere from 10-60 minutes during your Zero Gravity Chair Massage, we need to be able to assist our clients if help is needed.  For this reason, you are not allowed to disrobe. 

Can children receive Zero Gravity Chair Massage?

Clients must be 18 or older to receive Zero Gravity Chair Massage. Read our Restrictions for more details.

Are traditional hands-on massages still offered by a therapist?

Currently, only 30 Minute Mini Massages are offered. Full-body hands-on massages are no longer offered. Our chairs effectively provide full-body massage. 

How do I schedule an appointment for a tattoo or photo session?

Please contact the appropriate business owner for all questions regarding any Additional Services.

     2620 West Blvd., Suite A, Belleville, IL 62221     618.708.0067     info@RefreshRechargeRelax.Com

 Refresh. Recharge. Relax! does not assume liability for any personal injury or illness.

We reserve the right to refuse service to anyone without explanation. 

Surveillance on premises.